Camera off: diagnosis and checks

🎯 Problem

When the camera is off, it is often related to an internet connection or system power supply issue.

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🔍 Check the network connection

In most cases, the problem comes from the network:

• Check your overall internet connection
• Unplug then plug back in the Ethernet (RJ45) cable
• If the problem persists, plug the cable into another available port on the switch or the Box Recorder

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🛠️ Verification steps depending on the installation

📺 Installation with Box Player

1. Check that the screen and the Box Player are properly powered
2. Open the left rear hatch of the Box Player (Torx key)
3. Press the metal “Power” button
4. Check that the blue light turns on → the Box Player is powered on

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💻 Installation with mini PC

1. Check that the screen is on by pressing the Power button
2. Check that the mini PC is on:
   • Press the Power button on the front panel
   • A light indicator should appear

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🚨 If the camera is still off

After completing all the checks:

👉 Please contact SPASH support to obtain technical assistance.

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💡 Tips

• Always check the network first before restarting equipment
• Avoid sudden disconnections of network cables
• Ensure that the equipment is continuously properly powered