Session Launch Error

🎯 Issue

An error message appears on the screen when starting a recording.

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🔍 Checks to Perform

🎥 1. Check the camera's network connection

• Verify that the network cable is properly connected to the camera
• Ensure the cable is correctly inserted and not damaged

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🌐 2. Check the connection to the network switch

• Confirm that the camera is connected to the network switch
• A blinking light should be visible on the corresponding port

👉 If no light appears:

• Unplug and then replug the network cable
• Try another available port on the switch

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👁️ Expected Outcome

After checking:

• The camera is detected by the system
• The recording can be started correctly
• The error message disappears

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💡 Tips

• Regularly check the condition of the network cables
• Avoid bent or damaged cables
• If the problem persists, restart the SPASH system before contacting support