Black or Off Screen: Diagnosis and Resolution

🎯 Issue

A black or off screen is generally related to a network connection or power issue.

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🔍 Verification Steps

📺 Installation with Box Player

1. Check that the screen and the Box Player are properly powered
2. Open the left rear hatch of the Box Player
3. Press the metal “Power” button
4. Check that the blue light turns on → the Box Player is powered on

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💻 Installation with mini PC

1. Check that the screen is on by pressing the Power button
2. Check that the mini PC is turned on:
   • Press the Power button on the front panel
   • A light indicator should appear

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🌐 Check the network connection

1. Unplug then replug the Ethernet cable (RJ45)
2. If the problem persists, plug the cable into another available port

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🚨 If the problem persists

👉 If the screen remains black or white after these checks:

• Please contact SPASH support for technical assistance

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👁️ Expected Result

After verification:

• The screen lights up correctly
• The SPASH interface is displayed
• The system is operational

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💡 Tips

• Always check power and network first
• Avoid damaged or poorly connected network cables
• Test promptly after each operation

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