Verification Steps
Step 1 – Check the network connection
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If Box Player:
Open the rear left hatch.
Check that the network cable is properly connected.
A flashing green light should be visible next to the network port.
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If Mini PC:
Check that a network cable is properly connected at the back.
A green light should be flashing.
→ If needed, please refer to this article.
Step 2 – Check SPASH web server
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If a Box Recorder:
Open the Box Recorder.
The black server should be powered on (indicator light on).
If there is no light: press the Power button.
→ If needed, see more information about the Box Recorder.
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If there is no Box Recorder:
Check in the rack that the “Webserver SPASH” mini PC is powered on.
If it’s off, press the Power button.
Step 3 – Check SPASH router
The router should have a light indicator on.
If it’s off → check the power supply.
If it’s on → restart it (unplug and plug it back in).
Step 4 – Check the Internet connection
Check that the network cable connecting the SPASH router’s WAN port to the Internet box is properly connected.
If it’s unplugged → reconnect it.
Step 5 – Last resort
If everything is on → restart the webserver (unplug and plug it back in).
You can contact our support team if you need assistance.
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