Screen : white page with message "192.168.XX.XX is not reachable"

Verification Steps

Step 1 – Check the network connection

• If Box Player: 

  • Open the rear left hatch.

  • Check that the network cable is properly connected.

  • A flashing green light should be visible next to the network port.

• If Mini PC: 

  • Check that a network cable is properly connected at the back.

  • A green light should be flashing.

→ If needed, please refer to this article.

Step 2 – Check SPASH web server

• If a Box Recorder: 

  • Open the Box Recorder.

  • The black server should be powered on (indicator light on).

  • If there is no light: press the Power button.

→ If needed, see more information about the Box Recorder.

• If there is no Box Recorder: 

  • Check in the rack that the “Webserver SPASH” mini PC is powered on.

  • If it’s off, press the Power button.

Step 3 – Check SPASH router

• The router should have a light indicator on.

• If it’s off → check the power supply.

• If it’s on → restart it (unplug and plug it back in).

Step 4 – Check the Internet connection

• Check that the network cable connecting the SPASH router’s WAN port to the Internet box is properly connected.

• If it’s unplugged → reconnect it.

Step 5 – Last resort

• If everything is on → restart the webserver (unplug and plug it back in).

You can contact our support team if you need assistance.