🎯 Issue
Generated videos are truncated or stop before the action is complete.
🔍 Possible Causes
This issue may be related to several factors:
- Network connection problem
- Camera disconnected during the session
✅ Checks to Perform
🌐 1. Check the Network
Ensure the connection is stable:
- Check the stability of the internet connection
- Inspect network cables and their connections
🎥 2. Check the Cameras
Confirm the proper functioning of the cameras:
- Verify that all cameras are correctly connected
- Take a snapshot in the admin area
🔌 3. Check the Power Supply
Equipment that momentarily loses power can interrupt recording:
- Ensure all equipment is continuously powered
- Check electrical connections
🔄 Recommended Solution
If the checks do not resolve the issue:
- Restart the entire SPASH system
- Start a new test session
- Verify that the video is generated correctly until the end of the action on Day+1
- If the problem persists, contact support with examples of cut/incomplete videos
👁️ Expected Result
After correction:
- Videos are generated in full
- Actions are recorded until their completion
- Video interruptions disappear
💡 Tips
- Regularly check network stability before sessions.
- Avoid unstable electrical connections or overloaded power strips.
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