The replay does not appear in the application

🎯 Issue

The replay of a point or a match does not appear in the SPASH admin area.

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🔍 Checks to perform

🎥 1. Check the status of the video in the admin area

Go to the admin area to check the replay in question:

• Check that the camera icon is green
• Check that the video has an exported status

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🌐 2. Check the network

Confirm that the system is communicating properly:

• Check that all equipment is connected to the Box Recorder
• Ensure that the system is online

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▶️ 3. Check the session

The replay is only available the day after (D+1):

• Check that the session date is in the past
• Ensure it lasts more than 10 minutes
• Ensure it is not in incognito mode

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🚨 If the problem persists

If the replays remain unavailable:

• Contact SPASH support informing us which sessions are affected

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👁️ Expected result

After checking:

• The cameras are transmitting the video correctly
• The session is active
• The replays appear in the SPASH admin area and therefore in the Spash application

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💡 Tips

• Regularly check the connection of the cameras to avoid interruptions.
• Perform a quick test before the first sessions of the day.