Spash App: Unable to Access Your Match Video

🎯 Issue

You are unable to access the video of your match in the Spash app.

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🔍 Checks to Perform

▶️ Check the Recording Mode

• Make sure the session was not started in private (incognito) mode
• This mode may prevent recording or access to videos
• The full video is available the day after (D+1)

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📩 Information to Provide to Support

If the problem persists, please provide the following information:

• Name of the sports centre where the match took place
• Time slot of the session

This information will enable faster handling of your request.

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📧 Contact SPASH Support

You can contact support by sending an email to:
👉 [e-mail]

Remember to include the requested information to facilitate processing.

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👁️ Expected Outcome

After verification or support intervention:

• The match video is accessible
• The session is correctly recorded

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💡 Tips

• Always start your sessions in classic mode
• Check that your SPASH session is active before you start playing